To receive SMS from mobile users in Germany, use our German virtual local numbers, using email, our website or our API.
I have found tm4b's customer support professional, responsive and focused around my needs.
Although I sense they deal with a great number of people, they have always offered me a personal service, with a named contact who always answers emails.
The web front end is elegant and designed for usability. I have found the API usable and well documented, and the ticket based support system is efficient.
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